The Hatch > Customer Service

• Payment Options
• CafeCash
• Sales Tax
• Coupons and Discounts

Payment Options

CafePress.com accepts credit cards and CafeCash as payment.

We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Paying by Check Card
If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.

Authorizing Your Credit Card
When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them.

It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.

You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

CafeCash

If you are selling merchandise on CafePress.com, you can now use the commissions you have earned to purchase products on CafePress.com (including your own products). For every $1 of commissions earned, you now have $1 in CafeCash! You can spend CafeCash to purchase any item offered on CafePress.com.

• Just choose the items you wish to purchase and checkout as usual.
• Use your CafePress.com account information when entering the checkout process.
• When you reach the payment screen, we'll show you how much commission you have available to spend in the form of CafeCash. You'll then have the option to apply your CafeCash towards your purchase.

If you don't have enough CafeCash to completely pay for an order, we'll simply discount the order using your available CafeCash, and allow you to pay for the remaining amount by using our various payment options.

Don't have a store on CafePress.com? Click here to learn how you can start selling your own merchandise for FREE!

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Sales Tax

Sales tax is only applied to orders shipped to a California, Nevada, Kentucky or Washington address.

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Coupons and Discounts

Occasionally we will offer coupon or discount codes for use on purchases. Follow these steps to redeem your coupon.

• Add items to your cart and proceed to checkout.
• On the Payment page, enter your coupon exactly as it appears in the box that says "Coupon/Promotional Code."
• Click "Apply."
• If your discount qualifies it will be displayed in the Order Summary.

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