Customer Service

Contact Us

Need assistance? We'd be happy to help you.

Or call us toll free at 1-877-809-1659.
Monday - Saturday, 9:00 AM – 9:00 PM EST

International customers, please call 1-919-323-4480.

So that we can better assist you, please make note of your cart number located in the upper right corner of the shopping cart page.






Shipping Times

Delivery times vary based on the chosen shipping method.  Please see the following table for estimated shipping times:

Shipping Method Estimated Delivery Time
Economy 8-10 Business Days
Standard 5-7 Business Days
Premium 3-4 Business Days
Express Next day if ordered by 12:00 noon (eastern)

If the time indicated above for your chosen shipping method has passed and you have not yet received your order, please contact our Customer Service department at 1-877-809-1659.

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Satisfaction Guarantee

Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!

Call us toll free at 1-877-809-1659.
Monday - Saturday, 9:00 AM - 9:00 PM EST
International customers, please call 1-402-517-4480.

So that we can better assist you, please have your order number.

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Shipping Rates

Shipping to the US

The National Geographic Art Store offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges will be summarized at checkout. Your items may arrive in different shipments.

Canvas Art, Framed Print and Mounted Prints have a flat shipping rate of $14.95 (In US dollars).

Shipping Method Estimated Delivery 1st Item Each Additional
Economy* 8-10 Business Days $5.25 $0.50
Standard 5-7 Business Days $7.00 $0.50
Premium 3-4 Business Days $13.00 $2.00
Express** Next Day $21.00 $5.00

Gallery Wrapped Canvas, and the new Canvas Art, Framed Print, and Mounted Print products which can be purchased from the The National Geographic Art Store, will arrive from 5 to 9 business days from the order date and will be shipped separately from any other products included in the order.

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

The National Geographic Art Store does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.

*Economy shipping is unfortunately not available for orders of more than 5 items due to our carrier's weight restrictions.

**Express Shipping orders received by noon EST on a business day will arrive next business day. Orders placed after noon EST will arrive in 2 business days. Large orders that contain more than 100 items or orders that contain books may require longer processing times and will arrive the next business day after they are processed and shipped.

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Delivery to Canada

The National Geographic Art Store offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout.

Canvas Art, Framed Print and Mounted Prints have a flat shipping rate of $14.95 (In US dollars).

Shipping and handling for wall posters and wall decals (In US dollars):

Shipping Method Est. Delivery 1st Item Each Additional Customs, Duty, & VAT
Standard 5-10 Bus. Days $5.00 $2.00 Included
Express 2-4 Bus. Days $28.00 $6.00 Included

Canadian Duties and Taxes:
For Standard and Express shipping, duties and taxes are included in your checkout price.

Gallery Wrapped Canvas, and the new Canvas Art, Framed Print, and Mounted Print products which can be purchased from the The National Geographic Art Store, will arrive from 5 to 9 business days from the order date and will be shipped separately from any other products included in the order.

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

The National Geographic Art Store does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), customs clearance, credit card authorization and verification, issues to designs or media may all delay delivery of your order.

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